Wow! Amazing service. I needed help getting my headlights replaced and had the parts just not the knowledge on how to do it on my Jeep. The Service was spectacular and very affordable! This place is very honest and very upfront they are willing to work with you to keep you as a customer.This place will be my go to if I need any car help. Thank you so much I wish I had names but I went on January 3rd at 1:30pm all and I mean all the staff that worked around that time did incredible.
These guys are amazing! They really do care about the customer and the vehicle. The parts I needed first were quoted high but they(Chris) took the time and effort to find cheaper but yet still lifetime warranty on the same parts and saved me some serious cash. Also the work was done quick and professional!
With my AC broken and a hot week coming up I called around to see if anyone could get me in. Lake City Auto was the only place who gave me the time of day and didn't say,"Well we are one to two weeks out..." as if they didn't want my business. They enthusiastically told me to bring it in within the hour and they would diagnose it. They had it recharged and ready to go within an hour of arriving. Great customer service and good people to work with.
I ended up having my drive shaft disconnect while I was driving right in front of their shop.They were so helpful!They came right out with their jack, found some bolts to get things reconnected, and get me right back on the road.Very professional, and super friendly.I highly recommend this shop for any services you may require.They are definitely going to be my go to shop from now on.
Had our power steering pump go out one hour into our 6 hour drive home after a long weekend. Joe got us in asap to have it fixed, also let us use one of their vehicles so we weren't stuck at the shop. Excellent customer service! Thank you!
I took my car to this place when my AC compressor randomly shut off while driving, causing the car to die. It still ran and worked just fine with the AC off, so I already had a very short list of what SPECIFICALLY was wrong with my AC.I called this place and asked if I could stop by and have them check what went wrong with the ac, and to get an estimate for THEM to fix.. I stopped by and was literally there for 8 minutes. My car was up for less than that and the guy just decided that EVERYTHING had to be replaced. Didn't give any specifics of what initially went wrong at all and just said it'd be 1700 to replace my entire AC system.. (oh, and a quick search online at the parts he listed quickly proved he grossely overstated the cost of those unnecessary parts)As soon as he realized I wasn't going to randomly drop a paycheck on a whim, he decided that them looking at it cost 70 bucks and they wouldn't let me leave with my car until it was paid. There was absolutely no mention of any fee whatsoever before hand, especially not to just look at it for less than ten minutes, but was still charged 70 dollars for absolutely no additional information whatsoever.So I'm leaving here with no actual diagnosis, zero additional information, and was charged 70 bucks for ten minutes....NOPE. Don't waste your money. Go somewhere else.
Outstanding Customer Service! Which to me means the most; followed by fair & very reasonable charges/cost/prices. I called 5 other shops/dealers in CDA, ID and these guys were the most friendly on the phone from the get-go and had the best prices upfront. On top of that, they got me in to the shop within a couple of days and had the work completed the same day. Friendly staff, clean facility, fair pricing and local!! Will highly recommend to everyone and certainly be my first choice for my own personal vehicle repairs and service. Thank you Lake City Auto of CDA! (I AM NOT A PAID CUSTOMER FOR MY COMMENTS! Truly just a very satisfied customer after multiple bad experiences with other local shops/dealers, until I this one)
After being towed to Lake City Auto Care (unexpected gas problems) Jason was extremely professional and kind to us. We were not the only ones with the same problem so of course it was a hectic situation and was handled in a timely and practical manner. I do not believe their regular appointments suffered. We were given a loaner car which was very convenient. If we lived in Idaho they would be our go to Auto Repair and Maintenance.
On 6/13 we were traveling from Montana back to Oregon and got bad gas in CDA. Water!! We towed to Lake City and Jason worked us in to drain the fuel and get us back on the road. They were AMAZING!! Friendly and efficient and priced right. Thanks so much. We were back on the road and home safe and sound because of Lake City. This is THE place to take your rig.
Great local shop. Their free inspection (with pics, texted to your phone) found a major issue that was still under warranty with my dealer- I got it taken care of, and saved over $4k because of the honesty and attention to detail you'll find at Lake City Auto Care CDA.
Me and my sister were on a road trip from Seattle to Baltimore. And we broke down on I90. Our car was towed to the wrong place- and the original shop we took it to said they couldn't get it fixed for about a week! We were supposed to be home in a week. We called around and the man that works here told us to tow it over and he would see what he could do. Jason the service manager was insanely helpful and understanding of our situation. Him and his team were the best. They helped us figure out the problem, a busted transmission cooler line. Throughout this whole very stressful process they were so kind and thoughtful, they helped us find the part we needed, loaded us up with some more transmission fluid- and ended up getting us back on the road by the end of the day! It was such a relief to have such great help and good company to wait with while we had our car fixed. Definitely recommend these guys above anyone else!
I had an issue with my rear door lock and had it taken in to be repaired. Got it back and it was fine until a few days later. At that point I actually had more problems arise that made the original problems worse. I took it back to Jason who is the new manager and explained the problem to him and he and a technician confirmed my thoughts and vowed to take care of everything at no cost to me. It is so easy in this day and age, when new money is waiting around the corner, to shrug of responsibility and professionalism and let the problem pass to some one else. They did the right thing and are taking care of the problem even though the technician who originally did the work and messed it up further and the manager who over saw him are no longer there. This is not a testament directly to Lake City Auto Care, it is a testament to Jason and Kelly the technician for their professionalism, customer service, and willingness to do the thing that is frequently rare these days... The right thing. They have my business without question and I recommend they have yours too. 30/10 recommend.